Return/Exchange Policy

Return
Before returning any items to us, please read and follow the instructions below.The first step is to contact us at info@babyterry.com within 07 calendar days upon receipt of your items, please provide us with the following information:
  1. The original order number
  2. The reason for the return
  3. Photographs clearly showing item is still in original condition
  4. Your shipping address and phone number
Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number.
Now take note that all the baby goods, once sold, cannot be returned or exchanged in cases other than quality issues or mis-shipment. All returned and exchanged items must be returned within 07 calendar days upon receipt of your items.
  • Quality Issues : Should you find to be materially defective, the item must be returned to us in the same condition as it was sent within 07 calendar days after receiving the garment - it must be unwashed, unworn and with all the original tags affixed. Although our suppliers carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
  •  Mis-shipment: We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to you computer monitor will not be exchanged), or the item you received does not match the style that you ordered.

Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or Paypal ID so that we are able to locate your order information.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 07 calendar days after delivery.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@babyterry.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We don't technically recommend to do exchanges because we are unable to guarantee that an item won't be sold out, once your return comes in! The way we advise customers to go about "exchanging," is to go ahead and purchase the item in the size that you need from the website, like you would usually purchase something, and then send the incorrectly sized item back to us for a full refund. This way, in the end, it equals out to an exchange, but you have gotten the item that you need.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.